References on this Web Site to “our”, “us” and “we” are references to Fairway International (“Fairway”) trading as Forward Travel ("Forward").
We value your privacy and are committed to ensuring that your privacy is protected.
Under the Data Protection Act 1998 and the General Data Protection Regulation 2018, Fairway has a legal duty to protect any personal information it collects from you.
This privacy policy explains how Fairway uses the information it collects about you and procedures that Fairway has in place to safeguard your privacy.
We own and operate a number of websites including but not limited to www.forward-travel.co.uk (the “Websites”). This privacy policy applies to information obtained through the Websites and any other website owned and operated by us from time to time, in addition to the information provided to our consultants employed at our offices.
The personal information we collect and how we use it.
Fairway does not capture and store any personal information provided to us except as provided in this policy.
Personal information may be given to Fairway in a variety of circumstances in order to effectively manage your needs. Such information may be provided under the following circumstances: –
you make a reservation, enquiry or purchase of a product via the booking platform or through the travel consultant team in our offices in person, by email, letter, fax, telephone or electronic form;
you consent and take part in a survey or provide us with feedback;
you subscribe to our travel updates;
If you subscribe to one of the above services or submit an email to us, then your email address and/or other personal data may be kept by us and used for marketing purposes, in addition to being used to fulfil your travel requirements.
If you contact us via any other means, then we may keep a record of that correspondence. We may also keep a record comprising the details of transactions you carry out and the fulfilment of your orders.
Any marketing materials which we send to you will be sent to you either in electronic form or through the post. Should you wish to remove your details from our email marketing list then you will need to follow the instructions at the bottom of our marketing email. Should you wish to opt-out of any marketing we send through the post, then please contact us via post, telephone or email and we shall remove your details from our hard copy marketing list.
If an individual supplies payment details to us in order to facilitate the travel booking, then this information will be stored using a secure database and only used for payment and accounting purposes.
Individuals have the right to obtain confirmation of their data being processed, and access to their personal information at any time and this can be requested through the Data Protection Officer.
All individuals are entitled to modify, erase or data portability and to request the deletion or removal of all personals records where there is no compelling reason for its continued processing (the right to be forgotten)
The right to erase does not apply if processing in for one of the following reasons:
To exercise the right of freedom of expression and information
To comply with a legal obligation
For the establishment, exercise or defence of legal claims
The right to portability applies when processing is carried out by automated mean; and is based on consent or if necessary for the performance of the contract. It allows the person to move, copy or transfer personal data easily from one IT source to another in a safe and secure manner.
Should you wish to complain regarding any data matters, please visit www.ico.org.uk for guidance.
Data Protection
Fairway will process any personal information that it collects in accordance with the General Data Protection Regulation 2018 (GDPR). If you wish to access personal information collected from you or if you have an enquiry or concern regarding the processing of personal data by Fairway, please contact:
The Data Protection Officer
Fairway International Travel Ltd t/a Forward Travel
The Salt Warehouse
Sowerby Bridge
West Yorkshire
HX6 2AG
Any information requested will be sent to you within 40 days of your request - although Fairway almost always requires proof of your identity before supplying the information (in order to mitigate the risk of supplying information to the wrong person) and may ask you for further information to assist in locating your personal information.
Statistical data
Fairway may also use aggregate information and statistics for the purposes of monitoring websites’ usage in order to help us develop the websites and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
Disclosure
Fairway will only hold your information for as long as necessary for the purpose for which it was collected.
Save as stated below, personal information is not disclosed to third parties unless this is indicated by our consultants, or is indicated on the websites and/or the relevant form at the point of collecting the information or as required or allowed by law.
Your personal information may be passed to a third party in order to fulfil your travel requirements. This may necessarily include passing your details outside of the UK, and you agree to this transfer, storing or processing by submitting your request to us. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy policy.
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Fairway or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
Use of cookies
Fairway uses cookies on its websites. A cookie is a text file that identifies your computer to Fairway’s server. Cookies in themselves do not identify the individual user, just the computer used.
Cookies are not used to collect any personal information.
You have the opportunity to set your computer to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. The way in which you do this depends upon the web browser which you use. Please refer to the “Help” function for your browser. If you accept cookies, they may remain on your computer for many years, unless you delete them. Please note that turning off cookies may limit your use of our websites and website services.
How we protect your information
All the personal information collected is recorded in a secure database. Any payment transaction details will be encrypted within our database, all aspects of which comply with the Payment Card Industry (PCI) security standards.
All Fairway employees and data processors, who have access to or are associated with the processing of personal information, are obliged to respect the confidentiality of that information. Access to our database is secured by password and is encrypted.
Fairway ensures that your personal data will not be disclosed to government institutions and authorities except if required or allowed by law.
Email security
Please note that unless encrypted, email messages sent via the internet may not be secure and could be intercepted and read by someone else. Please bear this in mind when deciding whether to include personal or sensitive information in any email messages you intend to send.
Your consent
By submitting your information you consent to the use of that information as set out in this policy. If Fairway changes this privacy policy it will post the changes on this page. Continued use of the service will signify that you agree to any such changes.
Users 16 and under
If you are aged 16 or under, please get your parent/guardian’s permission before hand whenever you provide personal information to Fairway’s websites or consultants. Users without this consent are not allowed to provide us with personal information.
Links
Our websites may, from time to time, contain links to and from other websites including those of our suppliers. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Variation
This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information to the websites