Terms & Conditions

 

Fairway’s obligations to you will vary depending on which type of booking you have made with us, as explained in the following sections.

 

Fairway International Travel will provide the services during the business hours 09:00 – 17:00 Mon – Fri.  Fairway will also provide emergency service outside of business hours for any urgent travel-related issues and will provide the client with the appropriate contact details to enable the customer to utilise this emergency service.

 

 

 

Contract

 

These are the terms on which we will make a booking for your travel or holiday requirements.  When making your booking we will arrange for you to enter in to a contract with the principal(s) or other supplier(s) (eg tour operator / airline / cruise company / accommodation company) named on your receipt(s).  We can book you a package holiday with one company or we can book the services that make up your holiday with different principals or suppliers, in which case you will have separate contracts with each of them.  As agents we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them.  The principal’s(s) or supplier’s(s) Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking.  Please ask us for copies of these if you do not have them.  We may organise our own packages as agent for the various travel service suppliers.  In that case these Terms should be read in conjunction with our Package Holiday Booking Conditions and the Terms and Conditions of the travel service suppliers.  Our terms of Business are governed by English Law and the jurisdiction of the English Courts.  You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.  All travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements.  We are free to accept that offer on behalf of those suppliers or to reject it.

 

Booking Details

 

When a booking is made all details will be read back to you.  Once you have confirmed these details we will proceed to confirm the booking with the principal(s) or supplier(s).  Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately.  Any changes to these details will incur the charges stated below.  Please ensure that the names given are the same as in the relevant passport.  The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements.  The information may be provided to public authorities such as customs or immigration if required by them, or as required by law.  This applies to any special category (sensitive) information that you give us such as details of any disabilities, or dietary and religious requirements.  In making this booking, you consent to this information being passed on to the relevant persons.  Certain information may also be passed on to security or credit checking companies.  If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes.  If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country.  If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking.  Full details of our data protection policy are available upon request.

 

Payment

 

You will be required to pay a deposit or make full payment for your booking at the time of booking.  Where you only pay a deposit, you must pay the full balance by the balance due date notified to you.  If full payment is not received by the balance due date, we will notify the principal(s) or supplier(s) who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.

 

In case of prior agreement for a credit account to be arranged, all invoicing will be to the company only, cost centres, purchase order numbers etc, are to be allocated at time of booking as per the agreement at account set up. Any failure to provide the correct information at point of booking which results in the customer requesting invoice reissue with additional information shall be undertaken by the supplier and a £5 reissue charge will be applied. If the supplier is at fault no charge will be applied.

 

If the customer fails to pay to the agreed term, the supplier has the right to interest on the overdue amount at the base rate of the Bank of England, accruing on a daily basis from the due date to actual date of payment.

 

In the event of an application for refund, Fairway Travel will only credit an account once a refund is received from the supplier. Please note this can take up to six months with some suppliers

 

Cancellation and Amendment

 

Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us.  If you cancel or amend your booking the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you must pay us the cancellation or amendment charged stated.

 

Insurance

 

Many principals / suppliers require you to take out travel insurance as a condition of booking with them.  In any event, we strongly advise that you take out a policy of insurance in order to cover you and your part against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.

 

Financial Protection

 

All the package holidays we sell, [including those that we might organise for you], come with protection for your money.  If you buy a single travel service then this might not apply.  Package holidays are protected by the package organised and we will provide you with their confirmation.  When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL certificate.  This lists what is financial protected, where you can get information on what this means for you and who to contact if things go wrong.

 

If after selecting and payment for one travel service, you book additional travel services for your trip or holiday via our company, you will NOT benefit from rights applying to packages under the Package Travel and Linked Travel Arrangements Regulations 2018.  Therefore, we will not be responsible for the property performance of the individual travel services.  In case of problems, please contact the relevant service provider.

 

Delivery of Documents

 

All documents (eg invoices / tickets / insurance policies) that require to be posted will be sent to you by Frist Class post.  Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence.  If tickets or other documents need to be reissued all costs must be paid by you.  You can ask for delivery by other means subject to a charge.

 

Passports, Visas & Health

 

We can provide general information about the passport and visa requirements for your trip.  Your specific passport and visa requirements, and other immigration requirements are your responsibility and should confirm these with the relevant Embassies and / or Consulates.  Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.  Please note that these requirements may change between booking and departure.  Most countries now require passports to be valid for at least 6 months after your return date.  Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type.  Please ask us for full details.  We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.

 

Final Travel Arrangements

 

Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport.  It may be necessary to reconfirm your flight with the airline prior to departure. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.

 

Complaints

 

If you are not satisfied with any aspect of your travel arrangements, please complain as soon as possible to the relevant person (eg Airline) while you are on your trip.  If they cannot assist you must contact us on the telephone number supplied and Fairway will do everything reasonably possible to sort the problem out. We believe that fixing any issues promptly whilst you are travelling, ensure the rest of your trip runs smoothly. If you are still dissatisfied with the outcome, please write to our office within 28 days of returning home.

 

Failure to follow this procedure may result in less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending on the circumstances.

 

Service Charges

 

In certain circumstances we apply a service charge for the services we provide, these will be discussed at the time of booking.